Live Viewing Help

Search Peek® FAQs

Troubleshooting

Connection Lost-Product is Registered and Activated

  1. Try refreshing the page internetviewable.summerinfant.com. If this does not work, make sure you have an Internet connection by visitingwww.summerinfant.com and confirm the website loads. If this is unsuccessful you will need to contact your Internet service provider.
  2. If you have an Internet connection, make sure your camera is synced and powered on. Power light on top of gateway should be green. If the power light on the top of the gateway is red it may be that the camera is out of range.
  3. Move the camera closer to the gateway.
    • Peek cameras have a wireless range of up to 600 ft. line of sight (LOS) from the gateway (indoor range will significantly vary based on the interior structure as well as metal obstructions, wall and ceiling thickness, and other such obstructions).
  4.  Make sure the Internet light on the front of the gateway is blinking green.
  5. If range is not an issue you may need to re-sync your camera. Follow synching cam instructions.

Video is freezing when viewing on Web browser

  1. Try refreshing the page
  2. Try logging out and logging back in
  3. Make sure you meet the minimum system requirements
  4. Your default video quality will be set to high. If you experience freezing or delays you can adjust your video quality by clicking the settings button in the top right hand corner of your live viewing window. Just click and drag the video icon button to medium. If you are still experiencing delays click and drag the video icon button all the way to low.
  5. Make sure you have the most up to date flash plug-in for your browser. To download the most up to date version of Adobe flash player visit www.adobe.com/support/flashplayer/downloads.html.

Audio and Video are not syncing up on Web browser

  1. Try refreshing the page
  2. Try logging out and logging back in
  3. Make sure you meet the minimum system requirements
  4. Your default video quality will be set to high. If you experience freezing or delays you can adjust your video quality by clicking on the settings button in the top right hand corner of your live viewing window. Just click and drag the video icon button to medium.  If you are still experiencing delays click and drag the video icon button all the way to low.
  5. Make sure you have the most up to date flash plug-in for your browser. To download the most up to date version of Adobe flash player visitwww.adobe.com/support/flashplayer/downloads.html.

Video Quality is Poor on Web browser

PLEASE KEEP IN MIND THAT THE PEEK INTERNET BABY CAMERA SET WILL NOT PROVIDE THE SAME LEVEL OF PICTURE QUALITY AS YOUR TELEVISION WITH CABLE, SATELLITE DISH, OR DIGITAL SERVICE
  1. Try refreshing the page
  2. Adjust the brightness and contrast toggles in the bottom right hand corner of your live viewing screen
  3. If your video quality is set to low or medium you can adjust it to a higher setting. This will give you a higher frame rate and may improve picture quality. You can adjust your video quality by clicking on the settings button in the top right hand corner of your live viewing window. Just click and drag the video icon to high.
Make sure you have the most up to date flash plug-in for your browser. To download the most up to date version of Adobe flash player visit www.adobe.com/support/flashplayer/downloads.html.

I can’t see live video on my browser. The screen is black and the loader bar just keeps loading.

If you are experiencing issues seeing live video on your browser you may need to turn your hardware acceleration off. To turn hardware acceleration off follow the steps below:
  1. Control Click (Right Click) the black area where video would normally appear
  2. A Menu will appear, click settings
  3. Make sure the hardware acceleration box is unchecked
  4. Click close to save settings
  5. Log-out of the live viewing screen.
  6. Log back in to the live viewing screen.

I am experiencing jerky or slow movement of the live viewing image in full-screen mode

Your Internet speed may have slowed down and you may need to adjust your video quality to prevent the video from freezing or lagging. While logged into the live viewing screen click the settings icon in the top right hand corner.  At the bottom of the setting pane there will be a video quality toggle bar. Click the video icon and drag it to the low quality setting.
If this does not work you may need to turn your hardware acceleration off. To turn hardware acceleration off follow the steps below:
  1. Control Click (Right Click) the black area where video would normally appear
  2. A menu will appear, click settings
  3. Make sure the hardware acceleration box is unchecked
  4. Click close to save setting
  5. Log-out of the live viewing screen
  6. Log back in to the live viewing screen.

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Browser Compatibility

FIREFOX: How do I know if I am using the correct browser?

If you are on a PC:
  • Go to Help in the main menu and click on About Firefox and it will list the version number underneath the Firefox logo
If you are on a Mac:
  • Click on Firefox and then click on About Firefox

INTERNET EXPLORER: How do I know if I am using the correct browser?

If you are on a PC:
  • Go to help in the main menu and click on about Internet Explorer and it will list the version number underneath the Internet Explorer logo

CHROME: How do I know if I am using the correct browser?

If you are on a PC:
  • Click on the tool icon in the upper right hand corner of the browser and click on About Chrome. The version number will appear underneath the Chrome logo.
If you are on a Mac:
  • Click on Chrome in the main menu and then click About Chrome

Are you experiencing any issues accessing the Summer Infant Internet Viewable website?

You may need to clear your browsing history. Follow the steps below for the Internet browser on your PC or MAC.

If you are on a PC:

Internet Explorer 7.0 or higher:
  • Go to Tools
  • Select: Delete Browsing History from the drop down menu
  • Make sure to Preserve Favorites and that Website Data is not selected
  • Select: Temporary Internet Files, Cookies, History, Download History, Form Data, Passwords, ActiveX Filtering and Tracking Protection Data
  • Click: Delete to confirm
Mozilla Firefox 3.0 or higher:
  • Go to Tools
  • Select: Clear Recent History from the drop down menu
  • A pop up window will appear
  • Select: Browsing & Download History, Form & Search History, Cookies, Cache, Active log-ins
  • Click: Clear Now
Google Chrome:
  • Go to the Wrench symbol or Settings icon
  • Select: Tools from the drop down menu
  • Click: Clear Browsing Data. A pop-up window will appear
  • Under Obliterate, Select: “From the beginning of time” from the drop-down menu
  • Select: Clear Browsing History, Clear Download History, Empty the Cache, Delete Cookies and Other Site and Plug-in Data
  • Click: Clear Browsing Data
If you are on a MAC:

Safari 4.0 or higher:
  • Click: History
  • Select: Clear All History from the drop-down menu
  • A pop up window will appear asking, “Are you sure you want to clear all history?”
  • Click: Clear
Mozilla Firefox 3.0 or higher:
  • Go to Tools
  • Select: Clear Recent History from the drop-down menu
  • Select: Everything. A new pop-up window will appear
  • Select: Browsing and Download History, Form and Search History, Cookies, Cache, Active log-ins
  • Click: Clear Now
Google Chrome:
  • Click Browsing
  • Select: Clear Browsing Data from the drop down menu
  • Under Obliterate, Select: “From the beginning of time” on drop-down menu
  • Select: Clear Browsing History, Clear Download History, Empty the Cache, Delete Cookies and Other Site and Plug-in Data
  • Click: Clear Browsing Data

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