Camera & Gateway

Search Peek®/Connect Plus FAQs

Helpful Hints

Helpful Hints

  1. The closer the gateway is to the camera, the better the video quality when viewing on internetviewable.summerinfant.com or via the Summer Infant Internet Viewable APP on smartphone, tablet or computer.
  2. The camera and gateway are digitally coded for privacy at the factory.  There may be cases where the “sync” is lost.  The camera and gateway can be re-synced by the user.  Please refer to “Syncing Camera and Gateway” section in the Instruction Manual.
  3. When viewing via your web browser or smartphone, please make sure both browser and device meet the minimum system requirements.  Please refer to the minimum system requirements listed in the Instruction Manual.

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Setup Troubleshooting

Synching your Gateway and Camera

The Camera and Gateway are synced at the factory for privacy reasons. If the Camera and Gateway are not syncing with each other for any reason, please sync them as described below.
  1. Move the Camera to the same area as the Gateway. Make sure that both the Bateway and Camera are powered on.
  2. Make sure that the Ethernet/LAN port on the back of your wireless router cable/DSL modem.
  3. Press the “CODE” button on the back of the Gateway to sync. The Red power LED will start blinking and within 20 seconds, press the “CODE” button at the back of the camera.
  4. Once synced successfully, synced power LED on Gateway will turn green. Internet light will blink green to show internet connection.

Gateway is powered on but the power light is RED

This means your Camera is not synced to your Gateway. Follow instructions to synching your gateway and camera.

Internet indicator light is off

  1. Please check to make sure the Ethernet cord is plugged into the back of your Gateway and the other end is connected into an available LAN/ Ethernet port in the back of your router.
  2. Make sure you meet the minimum system requirements
  3. Make sure you have an Internet connection by visiting www.summerinfant.com and making sure the website loads. If this is unsuccessful contact your Internet service provider.
  4. Try powering your Gateway off by pressing and holding the power button until the power light turns off. Then press and hold to power back on. Wait 10 seconds until the power light turns back on, it should be green to show that it is successfully synced and powered on. If the power light is red please follow the synching cam instructions.
  5. If this does not resolve your issue, please contact our support team with the following information:
    • Internet Service Provider (ISP) and type of connection you have (DSL, CABLE, FIOS etc)
    • Run an internet speed test from the location of the gateway (Speedtest.net: Begin Test) and provide the download and upload speeds.
    • Make/model of your router/modem

Internet indicator light on Gateway is on but not blinking—New location or setup

If you are not seeing the light flash green under the word Internet on your Gateway, this indicates the Gateway is not connected to your Internet.
  1. Please check to make sure the Ethernet cord is plugged into the back of your Gateway and the other end is connected into an available LAN/ Ethernet port in the back of your router.
  2. Make sure you meet the minimum system requirements
  3. Make sure your internet connection is working (we recommend testing on multiple devices.)
  4. Try powering your Gateway off by pressing and holding the power button until the power light turns off. Then press and hold to power back on. Wait 10 seconds until the power light turns back on, it should be green to show that it is successfully synced and powered on. If the power light is red please follow the synching cam instructions.
  5. If this does not resolve your issue, please contact our support team with the following information:
    • Internet Service Provider (ISP) and type of connection you have (DSL, CABLE, FIOS etc)
    • Run an internet speed test from the location of the gateway (Speedtest.net: Begin Test) and provide the download and upload speeds.
    • Make/model of your router/modem

Internet indicator on gateway is not blinking and was previously working at same location

If you are not seeing the light flash green under the word Internet on your Gateway, this indicates the Gateway is not connected to your Internet.
  1. Please check to make sure the Ethernet cord is plugged into the back of your gateway and the other end is connected into an available LAN/ Ethernet port in the back of your router.
  2. Make sure your internet connection is working (we recommend testing on multiple devices)
  3. Try powering your Gateway off and then back on again.
  4. If this does not resolve your issue. Please contact our support team with the following information:
  5. Internet Service Provider (ISP) and type of connection you have (DSL, CABLE, FIOS etc)
  6. Run an internet speed test from the location of the gateway (Speedtest.net: Begin Test) and provide the download and upload speeds.
  7. Make/model of your router/modem

My gateway is broken. Can I purchase a new one?

In the event your system is damaged or broken, you may need to deactivate your system account. To begin, visit internetviewable.summerinfant.com and enter your username and password to log-in to your live viewing screen.
  1. Click on the “Settings” icon
  2. Select the “deactivate system” button
  3. Enter your Serial Number and Activation Code located on the back of the Gateway you would like to deactivate.
  4. The next screen will confirm: “Your system has been deactivated”
  5. Click “exit” to return to the live viewing screen.
  6. To order a replacement Gateway, contact our Consumer Relations Team at 1-800-268-6237 or www.summerinfant.com/contact. For Europe call +44 (0) 208 420 4429 or custserviceuk@summerinfant.com and for Canada, call 905-848-2424 or 1-800-268-6237 or www.summerinfant.com/contact.