In-home Handheld Monitor

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Helpful Hints

Helpful Hints for In-home Handheld Video Monitor

  1. Night vision is enabled for monitoring in darkened rooms and the video display is in black and white only.  The closer the monitor is to the camera, the better the picture quality.  The farther the distance, the less clear the picture and it may appear grainy.  Any additional light source, such as a nightlight, may improve clarity of night vision.
  2. Optimal color video picture requires a well lit room.
  3. Optimal distance between monitor and camera is 15-60 feet and the maximum range is 400 feet.  When the units are too close together (15 feet or less), audio feedback could result.
  4. Camera placement optimal distance is 4-6 feet child’s reach.
  5. Use of other digital products, 2.4GHz, such as cordless phones, may cause interference with the picture quality.  Discontinuing use of other 2.4GHz wireless products will help.
  6. Better reception can often be accomplished by changing the position of the monitor on the counter or table.  Another technique for improving reception is to adjust the position of the camera. 

Troubleshooting

What do I do if I have no picture or sound on monitor?

  • Make sure the AC adaptor is plugged into the camera and to an electrical outlet
  • Make sure the monitor and camera are paired (refer to “pairing monitor and camera” section
  • Test reception by moving the monitor and/or camera to different locations.
  • Power the handheld completely off, remove and re-insert the battery, turn the handheld back on.
  • Adjust volume to ensure audio is coming through to the handheld. 

What do I do if I have sound but no picture on monitor?

  • Press the Video On/Off button to turn on from Power Save Mode.
  • Test reception by moving the monitor and/or camera to different locations.
  • Check to make sure nothing is blocking the camera view.
  • Power the handheld completely off, remove and re-insert the battery, turn the handheld back on.

What do I do if I have a picture but no sound on monitor?

  • Adjust volume to ensure audio is coming through to the handheld.
  • Power the handheld completely off, remove and re-insert the battery, turn the handheld back on.
  • Check to make sure nothing is blocking the camera microphone.

What do I do if my picture is not clear?

  • Position the monitor closer to the camera, if necessary.
  • Move the monitor away from other monitors, cordless phones, etc.
  • Adjust the brightness using Brightness Control toggle on handheld.
  • Test reception by moving the monitor and/or camera to different locations.

What do I do if I hear static and squealing sounds?

  • Adjust the volume down using the Volume Control on handheld to reduce static.
  • Move the camera and monitor further away from each other to eliminate squealing.

Replacement Parts

Replacement Parts

If you need to order a replacement part, you can contact our Consumer Relations Teams at 1-800-268-6237 or by email at: www.summerinfant.com/contact.

Baby Zoom WiFi
  • Rechargeable battery: item #02800-10
  • Handheld AC Adapter: item # 28450-13
  • Camera AC Adapter: item #02000-05