APP for Android and iOS

Search Baby Touch® WiFi FAQs

Downloads

Where can I download the APP for an Android phone or tablet?

Visit- https://play.google.com/store/apps/details?id=com.summerinfant.summerlinkwifi

On your smartphone or tablet, follow the steps below:
  1. Go to the Google Play Store on your device.
  2. In the search bar type “Summer Link WiFi”.
  3. Scroll down until you see an orange square with a camera lens with butterfly inside, the APP is called Summer Link WiFi.

Where can I download the APP for an iPhone or iPad?

Visit- https://itunes.apple.com/us/app/summer-link-WiFi/id675469413?mt=8

On your smartphone or tablet follow the steps below:
  1. Go to the Apple APP store
  2. In the search bar type “Summer Link WiFi”
  3. Scroll down until you see an orange square with a camera lens with a butterfly inside, the APP is called Summer Link WiFi.

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Device and Tablet Features

How do I Pan/Scan the Camera in the APP?

Tap the screen once to make the pan/scan arrows appear. Press the up and down arrows and the left and right arrows to move the camera and change view on screen.

How do I zoom the camera video in the APP?

Pinch the screen to zoom in on the video during live viewing.

Where is Room Temperature displayed in the APP?

Temperature reading from camera will display in the status bar.

How do I switch the temperature reading to Celsius?

To switch between Fahrenheit and Celsius enter the Settings menu. Slide the temperature toggle from F to C.

How do I use two-way communication in the APP?

Press the microphone icon button to communicate directly with your baby through your smartphone or tablet.  Press and hold the talk button to speak. Release the button to listen.  Microphone icon will blink orange you are talking. Press the back button to exit talk mode and you will be returned to the Live Viewing screen main menu.

How do I adjust volume in the APP?

Press the volume icon to adjust the volume of your live video.  A slider bar will appear.  Move the bar to the left or right to adjust volume. Press mute button to mute all audio.  The mute icon will appear in the status bar. 

How do I adjust brightness in the APP?

Press the brightness button to adjust the level of brightness of live video.  A slider bar will appear.  Move the bar to the left or right depending on the level of light in the room for optimal video image.

What does the eyeball (someone’s watching) icon mean?

When someone is viewing remotely, the eyeball icon will appear in the status bar.  Remote viewing is anyone you've shared access with, viewing on a network other than your home network. This feature is only available if you have added a user.

How do I take a snapshot in the APP?

Press the snapshot button to take a picture of your baby at any time while watching live video. Snapshots will be securely stored on your phone or tablet in your photo roll on iOS or gallery on Android.

How do I record video in the APP?

Press the record button to record video of your baby at any time while watching live video. Videos will be securely stored on your phone or tablet. Press video icon to enter video mode. The red light will blink while actively recording.  0:00 will display how much time has passed. Press the video icon again to stop recording.  The red light will stop blinking and the video will be saved to your photo roll or videos file and you will be returned to the Live Viewing screen main menu.

How do I use split-screen?

Press the splitscreen button to view multiple cameras at the same time. This feature requires you to add an additional camera to your system. For more details see "Add a Link WiFi Camera" section. Once you add a new camera to your system this feature will become available within your APP. No additional downloads required.

What does the settings icon do?

Press the settings button to manage your account information, add or manage cameras in your system, get help, manage notifications, or find out more information about the APP.
  • Click here to go to the settings help section.

What is the Privacy Mode button?

You can block anyone outside of your home from remote viewing at any time. Remote viewers are anyone you’ve shared login access with who are viewing on a network other than your home network.

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Setup Issues/Troubleshooting

I started setup but couldn't finish...

  1. Make sure the baby monitor handheld is turned off.
  2. If you have any other baby monitors in the home, please turn them off.
  3. Move your camera to the same room as the router.
  4. Force close the App and re-open it. Follow the remaining prompts through setup.
    • If the loader bar was loading but stopped, please wait for two minutes and allow it to complete the setup process.
    • If loading bar has not moved within the two minutes, check if the green lights on your camera are solid.
    • If you have solid green lights, you need uninstall the App and re-install it.
    • Open the App.
    • When the App opens you will be on the sign-up page. This time you need log in as an Existing User. Press the button on the top right of the corner of the sign-up page “Existing User” and enter your email and password.
    • When you log in you should see video from the camera.
    • If you don’t see live video and are on the home page, you will need to speak to a product specialist. Please call 1 (800) 268-6237 Monday – Friday from 8 am to 6 pm EST for further assistance. 

It says my camera is not available for registration...

  1. If this is the first time you have setup please see number 10. If you are trying to set-up for a second time and are using a different email address or device, please follow the steps below to delete the original email from the system.
  2. Uninstall the App from your device.
  3. Reinstall the App to your device.
  4. Open the App, when the App opens you will be on the sign-up page. This time you need log in as an Existing User. Press the button on the top right of the corner of the sign-up page “Existing User” and use the email and password used the first time you attempted to complete setup.
  5. Go to Settings → System → Add/Delete Camera and follow the prompts.
  6. Uninstall the App from your device again.
  7. Go to https://www.summerlinkwifi.com/deleteAccount.php and enter the both email addresses and passwords and select delete.
  8. Reinstall the App to your device.
  9. Open the App and proceed through setup using the making sure you are connected to your home network. You are logging in as a New User, however you can use the same user name and password, as step 7 cleared the information from our database.
  10. If the problem persists please call 1 (800) 268-6237 Monday – Friday from 8 am to 6 pm EST to have this resolved.
    1. For your security you may be requested to provide proof of purchase in addition to a photo of the MAC address located on the bottom of the camera.

I had video on my device but now I have a black screen.

* While viewing on 3G or 4G the quality or ability to play video is greatly dependent on your coverage. If it is available WiFi is always the better option.

My camera has solid green lights on the front...
  1. Force close the App and reopen it. If you do not have video continue with steps below.
  2. Make sure the baby monitor handheld is turned off.
  3. Unplug your home network router (leave it powered off for 1 minute then plug it back in).
  4. When the router is powered, connect to it with a smart device and verify that you have internet access.
  5. Turn off the camera and turn it back on, then wait 1 minute. The lights on the front of the camera should go from circling green to solid green.
  6. If the camera lights continue circling please repeat steps 1-3.
  7. Force close the App and reopen it. If you do not have video proceed to section below “My camera has circling green lights on the front...”
My camera has four circling green lights on the front...
  1. Open your Summer Link App.
  2. Go to Settings → System → Add/Delete Camera.
  3. Follow the prompts to delete the camera. (Do not exit the App once you have deleted the camera you must immediately continue to step 4)
  4. Go to System → Add/Delete Camera. To add the camera back to your account.
  5. Follow the prompts to add the camera. 

I had video on my device but now it says camera offline.

* While viewing on 3G or 4G the quality or ability to play video is greatly dependent on your coverage. If it is available WiFi is always the better option.

My camera has solid green lights on the front...
  1. Force close the App and reopen it. If you do not have video continue with steps below.
  2. Make sure the baby monitor handheld is turned off.
  3. Unplug your home network router (leave it powered off for 1 minute then plug it back in).
  4. When the router is powered, connect to it with a smart device and verify that you have internet access.
  5. Turn off the camera and turn it back on, then wait 1 minute. The lights on the front of the camera should go from circling green to solid green.
  6. If the camera lights continue circling please repeat steps 1-3.
  7. Force close the App and reopen it. If you do not have video proceed to section below “My camera has circling green lights on the front....”
My camera has four circling green lights on the front...
  1. Open your Summer Link App.
  2. Go to Settings → System → Add/Delete Camera.
  3. Follow the prompts to delete the camera. (Do not exit the App once you have deleted the camera you must immediately continue to step 4)
  4. Go to System → Add/Delete Camera. To add the camera back to your account.
  5. Follow the prompts to add the camera. 

I am having issues adding a user to my account.

  1. The account owner needs to add any additional users to their existing account. If the user you would like to add already tried to setup as a new user they will need to delete their account. Please go to https://www.summerlinkwifi.com/deleteAccount.php and enter their email address and password and select delete.
  2. On the device the account was setup on, open the App.
  3. Go to Settings → Account → Add User.
  4. Fill in the first name, last name, email, and select full/guest access for the user you are adding to your account.
  5. If you receive a popup that says “Account Information: Email in use...” go back to step 1 and delete their account then repeat steps above.
  6. An activation email will be generated and sent to the user you are adding. The user should receive this email within 5 - 10 minutes, if they do not see it please be sure to have the user check their Junk Folder.
  7. Once the user receives this activation email they can download the Summer Link App from the App Store (Apple devices) or Google Play Store (Android devices).
  8. SUMMER LINK HELP
  9. When they open the App for the first time they will be on the sign-up page. They need log in as an Existing User. Press the button on the top right of the corner of the sign-up page “Existing User”.
  10. They will enter their email and the system generated password combination that can be found in the activation email to login. 

I am having issues adding a device to my account.

  1. Uninstall the App from the device you would like to add to your account, if you have previously installed it.
  2. Re-download the App to the device you would like to add to your account.
  3. Open the App you will be on the sign-up page. This time you need log in as an Existing User. Press the button on the top right of the corner of the sign-up page “Existing User” and enter your email and password.
  4. Use your existing login credentials. 

Invalid Email

A Valid Email is required

When signing up you must make sure your email address contains @ and .com.

Password Validation Failed

Your password must be 6 to 16 characters, it is required to contain letters and can contain numbers or these special characters, ! , #, $, or ^ (no other special characters will be accepted).

I’m having issues scanning the QR code on the bottom of my camera?

If you are not able to scan the QR code on the bottom of your camera you can enter it manually in the fields below the scan window.  Type the MAC Address and KEY into the fields to setup the camera. 

Does this product require a QR scanner?

No. This product does not require a separate QR code scanner application.  The scanner is built into the APP and will appear on screen during your APP setup process.

I forgot to connect to my home WiFi network before beginning APP setup

  1. When you get to the “connect to your home network” screen, if the network displayed is not your home network, minimize the APP and enter your device settings and connect to your home network.
  2. Once connected, re-open the APP.
  3. On “Connect your Home Network” screen press “NO” and the new Network name will appear
  4. Press “Yes” to continue.

How do I connect to my home WiFi network?

  1. Select settings on your device.
  2. Select WiFi or Network and choose your home network name from the list. 

I need to change the network my camera is on.

*In order to change the network the camera is connected to you must have access to the WiFi network that it was originally connected too. Steps 1-5 must be done while your camera is connected to that network. Steps 6-8 can be performed with the new network. If you are trying to set the product up in a second/new location you will need to speak to a product specialist. Please call 1 (800) 268-6237 Monday – Friday from 8 am to 6 pm EST.
  1. Open the Summer Link App.
  2. Go to Settings → System → Add/Delete Camera.
  3. Follow the prompts to delete the camera.
  4. Go to https://www.summerlinkwifi.com/deleteAccount.php.
  5. Enter your user name and password for the App and click delete.
  6. Uninstall the App from your device.
  7. Reinstall the App to your device.
  8. Open the App and proceed through setup making sure you are connected to your new home network. You are logging in as a new user, however you can use the same user name and password as step 4 and 5 cleared the information from our database. 

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Managing Your Account

How do I change the email address on my Summer Link WiFi account?

  1. On the Live Viewing screen click the Settings icon.
  2. Select the Account tab then click the Profile tab.
  3. Click on email
  4. Enter the new email address and confirm the new email address.
  5. Enter the MAC Address of the camera that your previous email account was registered with and press “Save.” (MAC address can be found on the bottom of your camera).
  6. You will receive a confirmation email within 24-hours at the new email address provided confirming that your profile has been updated.

How do I change my password on my Summer Link WiFi account?

  1. On the Live Viewing screen click the Settings icon.
  2. Select the Account tab then click the Profile tab.
  3. Click on password.
  4. Enter your old password, the new password, and confirm your new password.
  5. You will receive a confirmation email within 24-hours confirming that your profile has been updated.

How do I change camera name?

  1. On the Live Viewing screen click the Settings icon.
  2. Select System tab then select the camera you would like to change name of.
  3. Click the Camera Name field. Enter the new name and press “Save”.

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Login Help

I forgot my email address

Contact our Consumer Relations Team at 1-800-268-6237.

I forgot my password

  1. On the log-in screen click forgot password
  2. Enter the email address you set your account up with.
  3. Confirm that email address
  4. Press submit
  5. A link will be emailed to you within 24 hours. Follow the link to reset your password.

What does “Remember me” mean and how do I turn it on?

“Remember me” allows you to login without re-entering your password when you are viewing remotely.  
To turn “Remember me” on, slide the switch on the login screen from off to on.
If you have already signed in, press the settings button on the Live Viewing screen, then the Account tab where you will find a “Remember me” remote switch.  Slide the switch from off to on.
Please note: this feature is available on remote login. When you are in your home you will always be logged in to ensure you have quick and easy access to your video at any time.

What does “Remember me” mean and how do I turn it off?

“Remember me” allows you to login without re-entering your password when you are viewing remotely. 
To turn “Remember me” off, slide the switch on the login screen from on to off. If you have already signed in, press the settings button on the Live Viewing screen, then the Account tab where you will find a “Remember me” remote switch.  Slide the switch from on to off.
Please note this feature is only available on remote login. When you are in your home you will always be logged in to ensure you have quick and easy access to your video at any time.

What does the Remote Icon mean on the Live Viewing page?

The Remote icon means that you are on a network other than your home network.
For optimal viewing we recommend you connect to your home network as this is the network your camera is configured to.

What does the Local Icon mean on the live viewing page?

The Local icon means that you are on your home network.  This is the network used to setup the camera originally. For optimal viewing we recommend you connect to your home network as this is the network your camera is configured to.

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Live Viewing Issues

Account Information Error - Email and Password combination are not valid

  1. This message means that you are entering an email or password that is incorrect.
  2. If you cannot remember your password, click “forgot password” link on the login page. Enter the email used during the setup of the camera.  Confirm your email and your password will be sent to your email within 24-hours.
  3. If you cannot remember the email address and password that you used during setup, contact our Consumer Relations Team at 1-800-268-6237.  Have your camera available to provide the MAC Address and Key to them.

Can’t login - Privacy Mode Enabled

  1. The account owner has privacy mode enabled. Viewing is not available at this time.
  2. The account owner has blocked anyone from viewing from a remote network.
  3. Please connect to the home network or the network in which the camera was originally configured to or contact the account owner to change your viewing access level.

Can’t login - Check your settings and connect to WiFi, 3G, or 4G

This popup means you have no internet connection. Connect to your home WiFi network, a remote WiFi network or to 3G/4G. Accessibility is dependent on you wireless service provider.

Camera is offline

This popup means you have no internet connection. Connect to your home WiFi network, a remote WiFi network or to 3G/4G. Accessibility is dependent on your wireless service provider.

How do I add a photo to my camera name?

  1. Press the Settings button.
  2. Press the System tab.
  3. Select the camera name you want to add a photo to.
  4. Select the Change Picture button.
  5. Take a picture or select one on your device from the photo roll or gallery.
  6. The photo will appear on the change picture button.
  7. Press “Save” to save photo for camera.

The Split-screen button prompts me to purchase an extra camera. Where can I buy a camera?

Purchase an extra camera online at: http://summerinfant.com/monitoring/Internet/babylinkwifi

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