APP for Android and iOS

Search Baby Touch® WiFi FAQs

Downloads

Where can I download the APP for an Android phone or tablet?

Visit- https://play.google.com/store/apps/details?id=com.summerinfant.summerlinkwifi

On your smartphone or tablet, follow the steps below:
  1. Go to the Google Play Store on your device.
  2. In the search bar type “Summer Link WiFi”.
  3. Scroll down until you see an orange square with a camera lens with butterfly inside, the APP is called Summer Link WiFi.

Where can I download the APP for an iPhone or iPad?

Visit- https://itunes.apple.com/us/app/summer-link-WiFi/id675469413?mt=8

On your smartphone or tablet follow the steps below:
  1. Go to the Apple APP store
  2. In the search bar type “Summer Link WiFi”
  3. Scroll down until you see an orange square with a camera lens with a butterfly inside, the APP is called Summer Link WiFi.

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Device and Tablet Features

How do I invite a friend or family member to view my camera?

The account owner needs to add all additional users to their existing account. If the user they wish to add already tried to setup as a new user they will need to delete their account. Please go to https://www.summerlinkwifi.com/deleteAccount.php and enter the additional users email address and password and select delete.
  1. The account owner will open their Summer Link App.
  2. Go to Settings - Add a Viewer
  3. Fill in the first name, last name, email, and select access level for the user you would like to add to your account.
  4. Press the save button in the upper right hand corner
  5. An activation email will be generated and sent to the viewer you are adding. The viewer should receive this email within 5 - 10 minutes, if they do not see it please be sure to ask them to check their Junk Folder.
  6. Once the viewer you have added receives this activation email they can download the Summer Link app from the App Store (Apple devices) or Google Play Store (Android devices).
  7. When they open the app for the first time they will be on the sign-up page.
  8. Press the button on the top right of the corner of the sign-up page “Existing User”.
  9. The viewer you added will enter the username and password that they received in the activation email.
  10. Press sign in and they will begin viewing.

How do I Pan/Scan the Camera in the APP?

Tap the screen once to make the pan/scan arrows appear. Press the up and down arrows and the left and right arrows to move the camera and change view on screen.

How do I zoom the camera video in the APP?

Pinch the screen to zoom in on the video during live viewing.

Where is Room Temperature displayed in the APP?

Temperature reading from camera will display in the status bar.

How do I switch the temperature reading to Celsius?

To switch between Fahrenheit and Celsius enter the Settings menu. Slide the temperature toggle from F to C.

How do I use two-way communication in the APP?

Press the microphone icon button to communicate directly with your baby through your smartphone or tablet.  Press and hold the talk button to speak. Release the button to listen.  Microphone icon will blink orange you are talking. Press the back button to exit talk mode and you will be returned to the Live Viewing screen main menu.

How do I adjust volume in the APP?

Press the volume icon to adjust the volume of your live video.  A slider bar will appear.  Move the bar to the left or right to adjust volume. Press mute button to mute all audio.  The mute icon will appear in the status bar. 

How do I adjust brightness in the APP?

Press the brightness button to adjust the level of brightness of live video.  A slider bar will appear.  Move the bar to the left or right depending on the level of light in the room for optimal video image.

What does the eyeball (someone’s watching) icon mean?

When someone is viewing remotely, the eyeball icon will appear in the status bar.  Remote viewing is anyone you've shared access with, viewing on a network other than your home network. This feature is only available if you have added a user.

How do I take a snapshot in the APP?

Press the snapshot button to take a picture of your baby at any time while watching live video. Snapshots will be securely stored on your phone or tablet in your photo roll on iOS or gallery on Android.

How do I record video in the APP?

Press the record button to record video of your baby at any time while watching live video. Videos will be securely stored on your phone or tablet. Press video icon to enter video mode. The red light will blink while actively recording.  0:00 will display how much time has passed. Press the video icon again to stop recording.  The red light will stop blinking and the video will be saved to your photo roll or videos file and you will be returned to the Live Viewing screen main menu.

How do I use split-screen?

Press the splitscreen button to view multiple cameras at the same time. This feature requires you to add an additional camera to your system. For more details see "Add a Link WiFi Camera" section. Once you add a new camera to your system this feature will become available within your APP. No additional downloads required.

What does the settings icon do?

Press the settings button to manage your account information, add or manage cameras in your system, get help, manage notifications, or find out more information about the APP.
  • Click here to go to the settings help section.

What is the Privacy Mode button?

You can block anyone outside of your home from remote viewing at any time. Remote viewers are anyone you’ve shared login access with who are viewing on a network other than your home network.

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Setup Issues/Troubleshooting

I started setup but couldn't finish...

  1. Make sure the baby monitor handheld is turned off.
  2. If you have any other baby monitors in the home, please turn them off.
  3. Move your camera to the same room as the router.
  4. Force close the App and re-open it. Follow the remaining prompts through setup.
  • If the loader bar was loading but stopped, please wait for two minutes and allow it to complete the setup process.
  • If loading bar has not moved within the two minutes, check if the green lights on your camera are solid.
  • If you have solid green lights, you need uninstall the App and re-install it.
  • Open the App.
  • When the App opens you will be on the sign-up page. This time you need log in as an Existing User. Press the button on the top right of the corner of the sign-up page “Existing User” and enter your email and password.
  • When you log in you should see video from the camera.
  • If you do not see video - delete the APP and re-download it from the APP store. This will ensure you are using the latest version.
  • Open the APP.
  • Select existing user.
  • Log-in using the user name and password you used during setup.
  • If you don’t see live video and are on the home page, you will need to speak to a product specialist. Please call 1 (800) 268-6237 Monday – Saturday from 9 am to 9 pm EST for further assistance. 

It says my camera is not available for registration...

  1. If this is the first time you have setup please see number 11. If you are trying to set-up for a second time and are using a different email address or device, please follow the steps below to delete the original email from the system.
  2. Uninstall the App from your device.
  3. Reinstall the App to your device.
  4. Open the App, when the App opens you will be on the sign-up page. This time you need log in as an Existing User. Press the button on the top right of the corner of the sign-up page “Existing User” and use the email and password used the first time you attempted to complete setup.
  5. Go to Settings → System → Add/Delete Camera and follow the prompts.
  6. Once the camera is successfully deleted you will see your camera turn off and then on. Wait for the status lights to turn green and start spinning.
  7. In Settings select Add/Delete Camera.
  8. Select Add Camera.
  9. Follow the steps on screen to complete the setup of your camera.
  10. If you are still unable to complete setup or you are not able to get a picture from your camera. Force close the APP and re-open.
  11. If the problem persists please call 1 (800) 268-6237 Monday – Saturday from 9 am to 9 pm EST to have this resolved.
    1. For your security you may be requested to provide proof of purchase in addition to a photo of the MAC address located on the bottom of the camera.

I had video on my device but now I have a black screen.

* While viewing on 3G or 4G the quality or ability to play video is greatly dependent on your coverage. If it is available WiFi is always the better option.

My camera has solid green lights on the front...
  1. Force close the App and reopen it. If you do not have video continue with steps below.
  2. Make sure the baby monitor handheld is turned off.
  3. Unplug your home network router (leave it powered off for 1 minute then plug it back in).
  4. When the router is powered, connect to it with a smart device and verify that you have internet access.
  5. Turn off the camera and turn it back on, then wait 1 minute. The lights on the front of the camera should go from circling green to solid green.
  6. If the camera lights continue circling please repeat steps 1-3.
  7. Force close the App and reopen it. If you do not have video proceed to section below “My camera has circling green lights on the front...”
My camera has four circling green lights on the front...
  1. Open your Summer Link App.
  2. Go to Settings → System → Add/Delete Camera.
  3. Follow the prompts to delete the camera. (Do not exit the App once you have deleted the camera you must immediately continue to step 4)
  4. Go to System → Add/Delete Camera. To add the camera back to your account.
  5. Follow the prompts to add the camera. 

I had video on my device but now it says camera offline.

* While viewing on 3G or 4G the quality or ability to play video is greatly dependent on your coverage. If it is available WiFi is always the better option.

My camera has solid green lights on the front...
  1. Force close the App and reopen it. If you do not have video continue with steps below.
  2. Make sure the baby monitor handheld is turned off.
  3. Unplug your home network router (leave it powered off for 1 minute then plug it back in).
  4. When the router is powered, connect to it with a smart device and verify that you have internet access.
  5. Turn off the camera and turn it back on, then wait 1 minute. The lights on the front of the camera should go from circling green to solid green.
  6. If the camera lights continue circling please repeat steps 1-3.
  7. Force close the App and reopen it. If you do not have video proceed to section below “My camera has circling green lights on the front....”
My camera has four circling green lights on the front...
  1. Open your Summer Link App.
  2. Go to Settings → System → Add/Delete Camera.
  3. Follow the prompts to delete the camera. (Do not exit the App once you have deleted the camera you must immediately continue to step 4)
  4. Go to System → Add/Delete Camera. To add the camera back to your account.
  5. Follow the prompts to add the camera. 

I am having issues adding a user to my account.

  1. The account owner needs to add any additional users to their existing account. If the user you would like to add already tried to setup as a new user they will need to delete their account. Please go to https://www.summerlinkwifi.com/deleteAccount.php and enter their email address and password and select delete.
  2. On the device the account was setup on, open the App.
  3. Go to Settings → Account → Add User.
  4. Fill in the first name, last name, email, and select full/guest access for the user you are adding to your account.
  5. If you receive a popup that says “Account Information: Email in use...” go back to step 1 and delete their account then repeat steps above.
  6. An activation email will be generated and sent to the user you are adding. The user should receive this email within 5 - 10 minutes, if they do not see it please be sure to have the user check their Junk Folder.
  7. Once the user receives this activation email they can download the Summer Link App from the App Store (Apple devices) or Google Play Store (Android devices).
  8. SUMMER LINK HELP
  9. When they open the App for the first time they will be on the sign-up page. They need log in as an Existing User. Press the button on the top right of the corner of the sign-up page “Existing User”.
  10. They will enter their email and the system generated password combination that can be found in the activation email to login. 

I have added a user and they are not receiving the confirmation email.

Please be sure to have them check their spam or junk folders. If they are still not able to locate the confirmation email from Summer Link Wifi. Please call customer service 1-800-268-6237

I am having issues adding a device to my account.

  1. Uninstall the App from the device you would like to add to your account, if you have previously installed it.
  2. Re-download the App to the device you would like to add to your account.
  3. Open the App you will be on the sign-up page. This time you need log in as an Existing User. Press the button on the top right of the corner of the sign-up page “Existing User” and enter your email and password.
  4. Use your existing login credentials. 

I am not receiving my reset password link.

Please be sure to check your spam or junk folders. If you are still not able to locate the reset password email from Summer Link Wifi, follow the steps below:
1.On your computer go to www.summerlinkwifi.com
2.Select forgot password
3.Select Text
4.Enter your information in the required fields
5.Press submit
6.We will text the phone number you provided with a security code Please note, we will not store your phone number.
7.Once you have received the code- enter the information including the security code you received on the www.summerlinkwifi.com website. Enter your new password and confirm
8.Press submit
9.You will be able to log-in with this new password on all of your summer link wifi devices.

Invalid Email

A Valid Email is required

When signing up you must make sure your email address contains @ and .com.

Password Validation Failed

Your password must be 6 to 16 characters, it is required to contain letters and can contain numbers or these special characters, ! , #, $, or ^ (no other special characters will be accepted).

I’m having issues scanning the QR code on the bottom of my camera?

If you are not able to scan the QR code on the bottom of your camera you can enter it manually in the fields below the scan window.  Type the MAC Address and KEY into the fields to setup the camera. 

Does this product require a QR scanner?

No. This product does not require a separate QR code scanner application.  The scanner is built into the APP and will appear on screen during your APP setup process.

I forgot to connect to my home WiFi network before beginning APP setup

  1. When you get to the “connect to your home network” screen, if the network displayed is not your home network, minimize the APP and enter your device settings and connect to your home network.
  2. Once connected, re-open the APP.
  3. On “Connect your Home Network” screen press “NO” and the new Network name will appear
  4. Press “Yes” to continue.

How do I connect to my home WiFi network?

  1. Select settings on your device.
  2. Select WiFi or Network and choose your home network name from the list. 

I need to change the network my camera is on.

*In order to change the network the camera is connected to you must have access to the WiFi network that it was originally connected too. Steps 1-5 must be done while your camera is connected to that network. Steps 6-8 can be performed with the new network. If you are trying to set the product up in a second/new location you will need to speak to a product specialist. Please call 1 (800) 268-6237 Monday – Saturday from 9 am to 9 pm EST.
  1. Open the Summer Link App.
  2. Go to Settings → System → Add/Delete Camera.
  3. Follow the prompts to delete the camera.
  4. Go to https://www.summerlinkwifi.com/deleteAccount.php.
  5. Enter your user name and password for the App and click delete.
  6. Uninstall the App from your device.
  7. Reinstall the App to your device.
  8. Open the App and proceed through setup making sure you are connected to your new home network. You are logging in as a new user, however you can use the same user name and password as step 4 and 5 cleared the information from our database. 

I am traveling and I need to take my monitor with me.

Please note this product was developed for residential use and may not work in a hotel or commercial building, due to the complexity of commercial WiFi networks. If you are trying to set the product up in a second/new location you will need to delete your camera from your current home setup and reset up in the new location.  When you leave that location you will have to repeat the same steps below. 

However, if you would like to use the in-home handheld and camera without the APP during travel there is no additional setup steps.

Steps 1-5 must be done while your camera is connected to that network. Steps 6-8 can be performed with the new network.
  1. Open the Summer Link App.
  2. Go to Settings → System → Add/Delete Camera.
  3. Follow the prompts to delete the camera.
  4. Go to https://www.summerlinkwifi.com/deleteAccount.php.
  5. Enter your user name and password for the App and click delete.
  6. Uninstall the App from your device.
  7. Reinstall the App to your device.
  8. Open the App and proceed through setup making sure you are connected to your new home network. You are logging in as a new user, however you can use the same user name and password as step 4 and 5 cleared the information from our database.

I have an additional Wifi network in my house that I would like to add.

You will need to setup your additional WiFi network by creating a Network bridge. Follow the steps below:
  1. Connect your phone or tablet to your additional WiFi network, this would be a Wifi network in your home that is different than the WiFi network you set your Summer Link Wifi camera up on.
  2. Open the Summer Link Wifi APP.
  3. Go to Settings- System-Network Bridge
  4. A screen will appear displaying the name of the WiFi network you would like to add. Press OK.
  5. When you select yes, the network will be saved AND THE APP WILL CLOSE.
  6. When you reopen the APP, both networks will operate in local mode. Allowing you to view for an unlimited amount of time with no timeout, while on those networks. 

What if I accidentally set my home WiFi as a bridge?

A bridge just allows you to have more than one WiFi network in your home function as a local network. If you accidentally set your home WiFi network as a bridge your APP will function normally.

What if I accidentally add a network that can’t be bridged?

Video will not play while your device is using that network. In order to correct this issue please follow the steps below.
  1. Connect your phone or tablet to your home WiFi network.
  2. Open the Summer Link Wifi APP.
  3. Go to Settings- System-Network Bridge.
  4. A screen will appear displaying the name of your home WiFi network. Press OK.
  5. When you select yes, the network will be saved AND THE APP WILL CLOSE.
  6. When you reopen the APP you will be able to resume normal viewing on your home WiFi network.

I can’t get the camera to connect to my router.

Please ensure that your router is set to 2.4GHz and not 5 GHz. If you require assistance in determining what frequency you have or need to change it, please contact your router manufacturer or service provider.

I get a popup when trying to use talk back.

  1. Please go to your iOS settings.
  2. Under Privacy select Microphone.
  3. Enable SummerWiFi.

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Managing Your Account

How do I change the email address on my Summer Link WiFi account?

  1. On the Live Viewing screen click the Settings icon.
  2. Select the Account tab then click the Profile tab.
  3. Click on email
  4. Enter the new email address and confirm the new email address.
  5. Enter the MAC Address of the camera that your previous email account was registered with and press “Save.” (MAC address can be found on the bottom of your camera).
  6. You will receive a confirmation email within 24-hours at the new email address provided confirming that your profile has been updated.

How do I change my password on my Summer Link WiFi account?

  1. On the Live Viewing screen click the Settings icon.
  2. Select the Account tab then click the Profile tab.
  3. Click on password.
  4. Enter your old password, the new password, and confirm your new password.
  5. You will receive a confirmation email within 24-hours confirming that your profile has been updated.

How do I change camera name?

  1. On the Live Viewing screen click the Settings icon.
  2. Select System tab then select the camera you would like to change name of.
  3. Click the Camera Name field. Enter the new name and press “Save”.

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Login Help

I forgot my email address

Contact our Consumer Relations Team at 1-800-268-6237.

I forgot my password

  1. On the log-in screen click forgot password
  2. Enter the email address you set your account up with.
  3. Confirm that email address
  4. Press submit
  5. A link will be emailed to you within 24 hours. Follow the link to reset your password.

What does “Remember me” mean and how do I turn it on?

“Remember me” allows you to login without re-entering your password when you are viewing remotely.  
To turn “Remember me” on, slide the switch on the login screen from off to on.
If you have already signed in, press the settings button on the Live Viewing screen, then the Account tab where you will find a “Remember me” remote switch.  Slide the switch from off to on.
Please note: this feature is available on remote login. When you are in your home you will always be logged in to ensure you have quick and easy access to your video at any time.

What does “Remember me” mean and how do I turn it off?

“Remember me” allows you to login without re-entering your password when you are viewing remotely. 
To turn “Remember me” off, slide the switch on the login screen from on to off. If you have already signed in, press the settings button on the Live Viewing screen, then the Account tab where you will find a “Remember me” remote switch.  Slide the switch from on to off.
Please note this feature is only available on remote login. When you are in your home you will always be logged in to ensure you have quick and easy access to your video at any time.

What does the Remote Icon mean on the Live Viewing page?

The Remote icon means that you are on a network other than your home network.
For optimal viewing we recommend you connect to your home network as this is the network your camera is configured to.

What does the Local Icon mean on the live viewing page?

The Local icon means that you are on your home network.  This is the network used to setup the camera originally. For optimal viewing we recommend you connect to your home network as this is the network your camera is configured to.

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Live Viewing Issues

Account Information Error - Email and Password combination are not valid

  1. This message means that you are entering an email or password that is incorrect.
  2. If you cannot remember your password, click “forgot password” link on the login page. Enter the email used during the setup of the camera.  Confirm your email and your password will be sent to your email within 24-hours.
  3. If you cannot remember the email address and password that you used during setup, contact our Consumer Relations Team at 1-800-268-6237.  Have your camera available to provide the MAC Address and Key to them.

Can’t login - Privacy Mode Enabled

  1. The account owner has privacy mode enabled. Viewing is not available at this time.
  2. The account owner has blocked anyone from viewing from a remote network.
  3. Please connect to the home network or the network in which the camera was originally configured to or contact the account owner to change your viewing access level.

Can’t login - Check your settings and connect to WiFi, 3G, or 4G

This popup means you have no internet connection. Connect to your home WiFi network, a remote WiFi network or to 3G/4G. Accessibility is dependent on you wireless service provider.

Camera is offline

This popup means you have no internet connection. Connect to your home WiFi network, a remote WiFi network or to 3G/4G. Accessibility is dependent on your wireless service provider.

How do I add a photo to my camera name?

  1. Press the Settings button.
  2. Press the System tab.
  3. Select the camera name you want to add a photo to.
  4. Select the Change Picture button.
  5. Take a picture or select one on your device from the photo roll or gallery.
  6. The photo will appear on the change picture button.
  7. Press “Save” to save photo for camera.

The Split-screen button prompts me to purchase an extra camera. Where can I buy a camera?

Purchase an extra camera online at: http://summerinfant.com/monitoring/Internet/babylinkwifi

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Premium Features for the APP

How can I learn more about upgrading my Summer Link Wifi APP?

What features do I get when I upgrade?

For a $4.99 monthly recurring charge you will receive the following premium features:
  • Noise Alerts- When the noise level reaches a setting you’ve selected, you will be alerted.
  • Who’s Watching Alerts- You will receive an alert when any friends and family you’ve added to your account log-in and view remotely.
  • Daily Log – All Noise and Who’s Watching Alerts are sent to a log that you can view at any time.
  • Add Viewing Access for 3 more friends and family.

Is there a free trial for the premium features?

  1. Yes, you can try out our premium features for 10 days.
  2. To sign up for our 10 day free trial, sign into your APP and select the alerts button.
  3. You will see a page that says upgrade your Summer Wifi System:
  • Noise Alerts- When the noise level reaches a setting you’ve selected, you will be alerted.
  • Who’s Watching Alerts- You will receive an alert when any friends and family you’ve added to your account log-in and view remotely.
  • Daily Log – All Noise and Who’s Watching Alerts are sent to a log that you can view at any time.
  • Add Viewing Access for 3 more friends and family.
  1. Press the orange button at the bottom of the page that says free trial.
  2. You will then see a page that says “Thank you for your interest in premium features.” Press the home button to begin using these features. The home button is located in the top left hand corner of the screen on the purple bar next to the words Upgrade Details.
Note: We recommend that you force close and re-open your APP for your account update to complete. This will allow your premium features to become fully enabled in your APP.
  1. Paid features are now enabled for 10 days. At the end of your free trial you will have the option to upgrade your account and pay a recurring fee of $4.99 to continue using these features. For more details on how to upgrade your account click here. http://www.youtube.com/watch?v=FaIuaVAX2vk&list=UUIV4PwtOq-DYgOK2HtvsrVw
 

How much does it cost to upgrade?

Paid Features cost $4.99 a month. Once you sign up you will receive a re-occurring charge each month.

How many additional viewers/users will I get?

  • You will get 3 more users/viewers, giving you a total of 5, not including the Admin user.
  • On your account you will only be allowed to add 2 Full users, 3 guest users, and 1 account owner (the person who sets up the product).

What are the different ways I can receive alerts?

  • You can receive alerts through Push, Text, or Email.
  • Push notifications are messages from the APP via a badge, alert, or pop up message delivered to your phone/tablet even when the app isn’t in use.  Push notifications do not require an active mobile number and are always free of charge.
  • Text notifications are messages from the APP via SMS text delivered to your phone/tablet only if you have an active mobile number. Depending on your internet service/cellular plan, you may be charged for receiving texts. Please check with your cellular service provider to inquire about any charges they might impose before choosing this as your method of receiving alerts.
  • Email notifications are message from the APP in the form of an email delivered to your phone/tablet/PC.  All messages will be sent to the email address that you registered your user account with

How do I Upgrade?


  1. Please make sure you have the latest version of the APP. If you are unsure click HERE for more details.
  2. Sign into your APP and select the alerts button.
  3. You will see a page that says upgrade your Summer Wifi System:
    • Noise Alerts- When the noise level reaches a setting you’ve selected, you will be alerted.
    • Who’s Watching Alerts- You will receive an alert when any friends and family you’ve added to your account log-in and view remotely.
    • Daily Log – All Noise and Who’s Watching Alerts are sent to a log that you can view at any time.
    • Add Viewing Access for 3 more friends and family.
  4. Press the orange button at the bottom of the page that says “YES, Upgrade”.
  5. Enter your billing information in the fields required, Name, Address, City, State, credit card number, expiration date, CVC on the back of your card
  6. What is a CVC? CVC is an extra code printed on your debit or credit card. With most cards (Visa, MasterCard, bank cards, etc.) it is the final three digits of the number printed on the signature strip on the reverse of your card.
  7. Once all of the required forms are filled out press next.
  8. A confirmation page will appear displaying the information you entered. Press “Next” if the information is correct. Press “EDIT” if any information is displayed incorrectly.
  9. After you press “Next” your completion page will appear showing your transaction ID. Congratulations! You have successfully upgraded your Summer Link Wifi account.
NOTE: We recommend that you force close and re-open your APP for your account update to complete. This will allow your premium features to become fully enabled in your APP.

How do I cancel my upgrade?

  1. Visit www.summerlinkwifi.com
  2. Sign in with your user name name and password
  3. Select Settings
  4. Select Profile
  5. Select cancel upgrade in the bottom left hand corner

How often will I get charged?

You will get charged once a month on a recurring basis.

I am receiving the Invalid Card error message when I am trying to sign up for an upgrade:

If you are receiving this error one of the following has been entered incorrectly:
(You will need to press the “x” to close out the warning before proceeding)
  • Address
  • Credit card number
  • Expiration date
  • CVC

Do I need to download the new APP to use Paid Features?

No, you do not need to download a new APP. However, you must make sure your APP is the latest version in the App Store or the Google Play store. If you do not have the latest version please follow the instructions below

For Android-
  1. Open Google Play, then tap the menu button and “My Apps”
  2. Locate the Summer Link Wifi APP and tap on it
  3. Press “Update”
  4. If the Summer Link Wifi APP is not in the list this means you have the latest version.
For IOS-
  1. Open the APP Store, then tap on the “Updates” button in the lower right.
  2. Tap “Update All” to install the updates for all apps.

How do I setup my alerts after I upgrade?

1.     Open Settings & select “Alerts”
2.     Select “Delivery Type”
3.     Select either Push, Text, or Email
  • Need help choosing your Alert Delivery Type?  Read Below:
  • Push notifications are messages from the APP via a badge, alert, or pop up message delivered to your phone/tablet even when the app isn’t in use.  Push notifications do not require an active mobile number and are always free of charge.
  • Text notifications are messages from the APP via SMS text delivered to your phone/tablet only if you have an active mobile number. Depending on your internet service/cellular plan, you may be charged for receiving texts. Please check with your cellular service provider to inquire about any charges they might impose before choosing this as your method of receiving alerts.
  • Email notifications are message from the APP in the form of an email delivered to your phone/tablet/PC.  All messages will be sent to the email address that you registered your user account with.
4.     Press “Save”
5.     Press OK

How do I add a viewer?

  1. Go to settings and select “Add a Viewer”
  2. Fill in the lines for first name, last name and email, then the desired access level for the additional users. Please note if you have 2 full users already you will have to select guest.
  3. Select Save
  4. Select Ok
Next the Viewer you added will need to get setup on their device:
  1. An Activation Email will be sent to the person you are adding to your account.  The email will contain a system-generated password they will need to setup their account. (They should receive it within 5-10 minutes of you submitting their information. If they do not see the message, suggest that they check their Junk or Spam Folder for their email account.)
  2. Next you will need to Download the Summer Link APP-App Store for Apple devices and Google Play Store for Android devices.
  3. Open the APP and select “Existing User”
  4. Fill in email address and password lines.  The password is the one received by email. Select Next.
  5. Accept Terms & Conditions.  Acceptance requires two steps, press “I Agree” and then select “OK.”
  6. Account has been added.  Select “OK” and log in to begin viewing.

How can I delete a viewer?

The account owner can modify additional users access levels and delete unwanted users here.
  1. This can page is accessed by logging into the viewing website www.summerlinkwifi.com.
  2. Select Settings
  3. Select the Users tab in the upper right hand corner.
  4. This page will show all of the users on your account
  5. Select the delete button next to the user you would like to delete
  6. Once deleted that user will no longer appear in the table of users.

How do I modify my noise alerts settings?

  1. Select “Noise Alerts”
  2. Slide the “Enable” toggle to “ON.”
  3. Under “Alert me if the level is:” there is a slider bar that lets you choose the sensitivity level (Low, Medium or High) of noise being detected for an alert to be sent to you.  If you want to hear every sound coming from baby’s room, choose “low.” If you prefer to be alerted only to louder sounds, such as baby crying, select “high.”Note: You may need to adjust these settings as you use the Noise Alerts feature to find a level that is best for you.
  4. “For” indicates the duration of noise that elapses before you are alerted. You can select 30 seconds, 1 minute, 5 minutes.
  5. Select “Save”
  6. Select “OK”

How do I change the way I receive Noise and Who’s Watching Alerts?

  1. On the Live Viewing screen click on the Settings icon.
  2. Click on Notifications.
  3. Select one of three options for notification method: push, text or email.

How do I change how many Noise Alerts I receive a day?

  1. You can reduce the number of Noise Alerts by reducing the sensitivity of the noise detector or by lengthening the amount of time the noise needs to happen before you are alerted.
  2. To do this click on the Settings button on the Live Viewing screen.
  3. Select the Notifications button then select the Noise Alerts tab.
  4. Under “if noise level is” there is a slider bar that allows you to choose the sensitivity level (low, medium, high). Press the test button to hear a sound bite that will help you to choose the sound level that is best for you.
  5. For the length of time before an alert is sent, you will be asked to choose 30s, 1m or 5m. This is the number of seconds the noise needs to be active before an alert is sent.
  6. If you would like to stop receiving alerts you can select the “Log Only” option.  This will be sent to your Daily Alerts Log email and you will no longer receive notifications.

How do I turn Who’s Watching Notifications On or Off?

1.     Open Settings and select “Alerts”
2.     Select “Who’s Watching Alerts”
3.     Slide the “Enable” toggle to “ON” or “OFF”

How do I turn Noise Alerts On or Off?

  1. Open Settings and select “Alerts”
  2. Select “Noise Alerts”
  3. Slide the “Enable” toggle to “ON” or “OFF”

How can I modify the access level of a viewer that I already added?

The Admin user can modify additional users access levels and delete unwanted users here.
  1. This can page is accessed by logging into the viewing website www.summerlinkwifi.com.
  2. Select Settings
  3. Select the Users tab in the upper right hand corner.
  4. This page will show all of the users on your account
  5. Next to the users name you will see a toggle switch
  6. Click on the toggle switch to switch between full and guest access
    • Full Access: Is recommended for family. Full access to live viewing and camera controls. No access to user management and billing.
    • Guest Access: Access to live viewing only. No access to camera controls, system settings or billing.

How do I access Noise Alerts in my log?

The alerts log can be accessed on either the HOME page or the LIVE VIEWING page. By pressing the alert icon, you can view the Noise Log and Who’s Watching Log

How do I access Who’s Watching in my log?

  1. The alerts log can be accessed on either the HOME page or the LIVE VIEWING page. By pressing the alert icon, you can view the Noise Log and Who’s Watching Log
  2. The list will default to Noise Alerts. Press the orange button in the upper left hand corner that says Who’s Watching to toggle to the Who’s watching list.

My Audio Alerts Not working:

  1. Select settings
  2. Select Alerts
  3. Select Audio Alerts
  4. Under “Alert me if the level is:” there is a slider bar that lets you choose the sensitivity level (Medium or High) of noise being detected for an alert to be sent to you.  We recommend that you chose one level higher than you are currently using.
  5. If you have the level on high already. “For” indicates the duration of noise that elapses before you are alerted.  We recommend that you set this on 30 seconds or 1 minute.
 
If the problem still persists please call support- 1 (800) 268-6237

My Who’s Watching Alerts are not working:

  1. Select settings
  2. Select Alerts
  3. Select Who’s Watching Alerts
  4. Make sure your Who’s Watching Alerts are toggled to On.
 
If the problem still persists please call support- 1 (800) 268-6237
 
 
 
 

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