All internet and phone orders placed for products sold on www.summerinfant.com or via our toll free number, 800-268-6237, carry a 30 day return policy. Products must be in their original package and accompanied by a return order form available for download here.  A refund will be issued upon receipt and inspection of returned merchandise for the purchase price.  If you have any questions or would like the forms mailed to you, please contact our customer service department at 800-268-6237.  Please note this warranty policy is for purchases made on www.summerinfant.com only and does not affect purchases made through the Buy Now links of the site or any other retail outlet.  If you make a purchase through a Buy Now button or at a store, please contact that specific retailer for their return policy.