Frequently Asked Questions: please find below questions that we generally get from our customers. Should you not find an answer to your specific question, please do not hesitate to contact Summer Infant customer service for more information.
How do I pair or resynch my video monitor to the camera?
The Monitor and Camera are synched at the factory for privacy reasons. If the Monitor and Camera are not synching with each other for any reason, please sync them as described below.
- Move the Monitor and camera right next to each other so they are only inches apart and make sure both are plugged in.
- Turn both the Camera and Monitor on.
- Select the Camera number in red (make sure this number stays on the screen) Note: All other Camera numbers and "Scan" will still be on the screen in yellow.
- Click code button on back of Camera.
- Press and hold in the "Quickview" Button right away and hold down until the picture goes away and the top bar flashes red (may take up to 20 seconds).
- You should then see a picture from the Camera on the Monitor.
- If this is unsuccessful, you should repeat steps above making sure the Camera and Monitor are close enough to each other for synching.
My video monitor is saying "No Signal / No Camera / Out of Range" and there is no picture?
Most likely you need to resync the Monitor and Camera. The Monitor and Camera are synched at the factory for privacy reasons. If the Monitor and Camera are not synching with each other for any reason, please sync them as described below.
- Move the Monitor and camera right next to each other so they are only inches apart and make sure both are plugged in.
- Turn both the Camera and Monitor on.
- Select the Camera number in red (make sure this number stays on the screen) Note: All other Camera numbers and "Scan" will still be on the screen in yellow.
- Click code button on back of Camera.
- Press and hold in the "Quickview" Button right away and hold down until the picture goes away and the top bar flashes red (may take up to 20 seconds).
- You should then see a picture from the Camera on the Monitor.
- If this is unsuccessful, you should repeat steps above making sure the Camera and Monitor are close enough to each other for synching.