Frequently Asked Questions: please find below questions that we generally get from our customers. Should you not find an answer to your specific question, please do not hesitate to contact Summer Infant customer service for more information.
How do I pair or resynch my video monitor to the camera?
The Monitor and Camera are synched at the factory for privacy reasons. If the Monitor and Camera are not synching with each other for any reason, please sync them as described below.
- Move the Monitor and camera right next to each other so they are only inches apart and make sure both are plugged in.
- Turn both the Camera and Monitor on.
- Use handheld Monitor to scroll through menu options to "Add / Delete Camera".
- Select "Add / Delete Camera" by pressing the joystick in.
- Highlight "Add Camera" on the next screen, but don't select yet.
- Press and hold in "Code" Button on back of Camera (don't let go).
- At the same time, press and hold in the joystick to select "Add Camera".
- Press and hold them both in at the same time for 5-10 seconds.
- Let go of both buttons at the same time.
- You should then see a picture from the Camera on the Monitor.
- If this is unsuccessful, you should repeat steps above making sure the Camera and Monitor are close enough to each other for synching.
My video monitor is saying "No Signal / No Camera / Out of Range" and there is no picture?
Most likely you need to resync the Monitor and Camera. The Monitor and Camera are synched at the factory for privacy reasons. If the Monitor and Camera are not synching with each other for any reason, please sync them as described below.
- Move the Monitor and camera right next to each other so they are only inches apart and make sure both are plugged in.
- Turn both the Camera and Monitor on.
- Use handheld Monitor to scroll through menu options to "Add / Delete Camera".
- Select "Add / Delete Camera" by pressing the joystick in.
- Highlight "Add Camera" on the next screen, but don't select yet.
- Press and hold in "Code" Button on back of Camera (don't let go).
- At the same time, press and hold in the joystick to select "Add Camera".
- Press and hold them both in at the same time for 5-10 seconds.
- Let go of both buttons at the same time.
- You should then see a picture from the Camera on the Monitor.
- If this is unsuccessful, you should repeat steps above making sure the Camera and Monitor are close enough to each other for synching.