Frequently Asked Questions: please find below questions that we generally get from our customers. Should you not find an answer to your specific question, please do not hesitate to contact Summer Infant customer service for more information.
My monitor has no picture, only sound. Is there a problem?
It seems like there is an internal problem with the monitor and/or camera, which means your system would need to be replaced. If the screen is completely blank, there is not much you can do troubleshooting wise to solve the problem. If the adapter is plugged in securely and the monitor and camera are on the same channel, there should be a picture. If not, you system may be defective. If your screen is going blank when on battery power, try giving it a full charge. If the screen is blank when it is plugged in however, there is something wrong with your unit.
Is there any type of warranty on my monitor?
We do have a one year warranty on the product providing you have proof of purchase. If you do not have proof of purchase, we can go by the manufacturer’s date code, which can be found on the product itself. If your monitor falls under our one year warranty, we can replace it for you free of charge. If not, we still offer a special discounted replacement program available.
I’ve had my monitor for over a year, but I purchased an extended warranty at the store from which I purchased the product from. What can you do for me?
We have a one year manufacturer’s warranty on the product. Any extended warranty had to have been a direct purchase made form the retail store. Thus, you would need to contact them to rectify the issue.
Can I purchase an extra monitor to go along with my system?
We do not sell the monitor separately.
Can I purchase an extra camera to go along with my system?
Yes, you can purchase an extra camera to go along with your current system. You would need model 02400 for models 02090 and 02095, and model 02380 for models 02100a and 02105a. You can put one camera on channel A, the other on channel B, and then manually toggle back and forth between the two cameras. The monitor will not scan back and forth from each camera; you must do this manually. However, there is always a risk of interference, and the two camera setup is not guaranteed. We have a 30-day return policy for that reason. We do have a pretty high success rate with the two camera set up, but you should be aware that it is not a guarantee that the setup will work without any interference. You can order the camera on our website, summerinfant.com, or by calling the customer care number.