Frequently Asked Questions: please find below questions that we generally get from our customers. Should you not find an answer to your specific question, please do not hesitate to contact Summer Infant customer service for more information.
What is the different between the 02090 and the 02100a?
The only difference is the size of the screen. The 02090 has a 1.8 inch screen while the 02100a has a 2.5 inch screen.
I turned on my monitor the other day, and saw someone else's baby on the screen. Is the monitor defective? What are my options at this point?
Since the monitor runs on public airwaves, if there is another monitor on the same frequency within the same range, this is something that can happen unfortunately. Since this is not a defect in the product, but a result of environmental interference, I would suggest returning it to the store for a refund. If returning it to the store is not possible, we have two options if your monitor is, in fact, under the one year warranty. We can send you out a prepaid shipping label to get your product back from you, and then swap it out for other items of equal value. Or, if you are willing to pay the difference, we can offer an upgrade to a different monitor on a higher frequency (model 02280; $50.00 if consumer has 02090 and $40.00 if consumer has 02100a). Keep in mind, these options are only available if we determine your product is under warranty.
Why doesn’t the monitor on my Best View turn on with one click?
Please note that you need to hold the button down for 3 seconds to turn unit on, this also applies when turning the unit off
How many cameras can I add to my Best View video monitor?
Both the new
Best View video monitor (28030) and the original
Best View video monitor (02640) accept up to 4 cameras. The new
Best View video monitor (28030) also has an auto-scan feature that will scan each connected camera in 8 second intervals.
Why doesn’t the monitor on my Secure Sight turn on with one click?
Please note that you need to hold the button down for 3 seconds to turn unit on, this also applies when turning the unit off